Return & Refund Policy for PulsePaceBD.com

At PulsePaceBD, we strive to provide an exceptional shopping experience for all our customers. Your satisfaction is important to us, and we understand that there may be times when you need to return a product. This Return Policy outlines the conditions under which we accept returns, our procedures for handling returns, and how refunds are processed. Please read this policy carefully to understand your rights and options regarding returns and exchanges.

1. Eligibility for Returns

To qualify for a return, please ensure that:

• Item Condition: The item must be unused, unworn, and in its original packaging, with all tags and labels attached.
• Time Frame: Returns must be requested within 30 days from the date of delivery.
• Proof of Purchase: A valid proof of purchase, such as an order receipt or invoice, is required to initiate a return.

Certain items are ineligible for return, including:

• Perishable goods
• Gift cards
• Clearance or final sale items
• Custom-made or personalized products

2. Return Process

If your item meets the eligibility criteria, please follow these steps to complete your return:

• Step 1: Contact our Customer Support team via email at support@pulsepacebd.com. Provide your order number, product details, and reason for return.
• Step 2: Our team will guide you through the return procedure and issue you a Return Authorization (RA) number if your return is approved.
• Step 3: Safely pack the item in its original packaging and include the RA number and proof of purchase in the package.
• Step 4: Ship the package to our returns address. Please note that return shipping fees are the responsibility of the customer unless the item is defective or incorrect.

3. Refund Policy

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

• Refund Method: Approved refunds will be processed back to your original payment method (credit/debit card, mobile banking, etc.).
• Processing Time: Refunds typically take 10-30 business days to appear in your account, depending on your bank or payment provider.
• Partial Refunds: In cases where an item is returned but not in its original condition or missing certain parts, only a partial refund may be issued, which will be communicated to you by our support team.

4. Exchange Policy

We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item.

5. Non-Returnable Items

Certain products are ineligible for return due to health, hygiene, or safety reasons. These include:

• Personal care products (e.g., skincare, cosmetics, hygiene items)
• Intimate apparel and undergarments
• Perishable items, including food and beverages

6. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us within 48 hours of delivery. We will arrange for a replacement or refund after verifying the issue. In such cases, return shipping fees are covered by PulsePaceBD.

7. Cancellations

Orders can be canceled before they are shipped. Please contact our Customer Support team as soon as possible to request an order cancellation. Once the order has shipped, it cannot be canceled, and you will need to initiate a return instead.

8. Additional Information

• International Orders: Currently, our return policy applies to domestic orders within Bangladesh only. International orders may have different return and refund policies.
• Return Shipping Costs: Customers are responsible for paying return shipping costs unless the item is faulty or incorrect.
• Return Address: The return address will be provided by our Customer Support team upon approval of your return request.

9. Contact Us

If you have any questions or need assistance with a return, please reach out to us:

• Email: support@pulsepacebd.com
• Phone: +880 1234 5678
• Customer Support Hours: 9:00 AM - 6:00 PM (Bangladesh Standard Time), Sunday to Thursday

Thank you for shopping with PulsePaceBD! We appreciate your trust and are here to ensure your satisfaction with every purchase.